Service delivery policy

What we deliver

Cleanwell provides on-site home and office services (cleaning, pest control, painting, waterproofing, polishing and related services). We do not ship physical goods.

Where and when

Services are delivered at the address you choose when booking, in the cities we currently serve, on the date and time slot you select. You receive a booking confirmation in the app or on the website once the booking is confirmed.

Our professional arrives within the booked time slot. If we need to change the slot we contact you first; you can also reschedule from My bookings before the work starts.

Completion

A service is complete when the professional finishes the work described in your booking and marks it done. If something was missed, tell us within 24 hours and we will arrange a re-visit for the missed part at no extra cost.

If we cannot deliver

If we are unable to provide a booked service, we cancel the booking and refund any online payment to your original payment method as described in our Cancellation & refund policy.

Contact

Cleanwell is operated by Huza Ventures India Private Limited. You can reach us at info@homecaresolutions.in or on +91 9148334580. Our head office is at Sri Vinayaka Towers, No. 292, 2nd Floor, 7th Cross, Domlur, Bengaluru – 560071.